Q: Is FTP Station a file sharing service?
A: No, FTP Station is an online file transfer program. It enables registered account holders to send large files and receive files directly to and from anyone over the Internet. No one except the account holder or designated recipients can ever access the data sent via FTP Station.
Q: Is my data secure?
A: The transfer of your data over the Internet is protected with industry standard, 128-bit SSL encryption. This makes using FTP Station significantly more secure than using typical email or FTP solutions. FTP Station allows you to make secure file transfers.
Q: Can I send files using FTP Station?
A: Yes, any files within your FTP Station account can be sent to any recipient with an Email address. Your selected recipients will receive an Email notification from Download@FTPStation.com notifying them that files are available for them to pick up. An encrypted code will be sent along with that notification to ensure that only your designated recipients will have access to those files.
Q: How do I send files with Ftp Station?
A: There is a 2 step process to send a file.
Step 1: First you have to upload the file onto the system. In this step, you simply log into the account, go to upload files, and click Select files, then click upload.
Step 2: After that, your file(s) will be available for sending. To do so, you simply click File Library, and then right click the file OR folder you want to send, and then choose Email File, you will be prompted with the email addresses of the recipients. Fill in the email addresses of the recipients to whom you wish to send files and they will be sent an email notifying them that the files are available for them to pick up.
Q: Is my credit card secure?
A: The transfer of your credit card information uses 128-bit SSL encryption. Your credit card number is also encrypted prior to saving for billing purposes.
Q: Does the sender of a file sent via FTP Station need to install any programs?
A: No. The sender simply visits the account holder's FTP Station generated web site, select the file to send, and click "Send". FTP Station automatically sends a confirmation to the sender and a notification to the organization.
Q: What does Transfer Limit mean?
A: The transfer limit is the amount of data included for sent and received files through your account. Additional fees will apply based on usage over and above the transfer limit. An account holder can check the status of their account at any time by clicking Account Summary.
For example, if someone sends you a 20MB file, and you download the file once, the total amount of data transferred is 40MB. If you download the file twice, then the total amount of data transferred is 60MB. Deleting a file does not increase the amount of data transferred.
Q: What does Storage Limit mean?
A: The storage limit is the maximum amount of data you can have residing on FTP Station at any one time. The amount of storage space used within the system does not tie into the monthly billing cycle. Any file will take up storage space until you explicitly delete it from the system. If the total storage space used exceeds the storage limit for your plan, uploads are not available until either the plan is upgraded to one with more storage limit, or existing files are deleted.
Q: Do the files delete themselves when the plan is renewed?
A: Your files are only deleted when you explicitly delete them or when your plan is cancelled or Terms of Use is breached.
Q: When can I change my plan?
A: You can change your plan anytime before the next invoice is generated. Invoices are generated when your current billing period expires. For example, if you see that your data transfer limit has been exceeded, you can change your plan to accommodate your level of usage, as long as you do so prior to the next billing period. You can also change to a lower cost plan if your current plan is more than what you need.
Q: How long is a billing period?
1 year
Q: When does the billing period end?
Your billing period ends on the same day every year from the time your account is setup. For example, if you setup your account for file transfers on January 20, then your billing period will end midnight of January 20 the following year.
Q: Can I cancel a subscription plan?
A: Yes. You may cancel your subscription at any time. All you need to do is log in with your account, select "Account Summary”, and select "Cancel Account". Any outstanding invoices will need to be paid at that time. Your account will be prorated 30 days after cancellation.
Q: What are the system requirements for running the FTP Station?
A: Any computer with Internet Connection and a browser capable of running javascript and DHTML. |
